How can I return an item?

Please read our Refund Policy first.

1. Email help@nulifebeauty.com within 30 days of your delivery date to start a return. Once it's approved, we'll send you a return label or return instructions. Please don't send anything back before contacting us.
2. Pack the product in its original packaging, with all accessories and everything that came in the box.
3. Ship it back within 7 days of receiving your label or instructions. Returns shipped after that may not be refunded.
4. Email us the tracking number so we can follow your return until it arrives.

Good to know:

• A 6% processing fee applies per item. If we provide a prepaid return label, its cost is deducted from your refund.
• Returns usually take 3–5 business days to process once received (up to 10 business days in busy periods).
• We may refuse a refund if items come back damaged or heavily used (scratches, cracks, dents, etc.).
• Opened or used creams, gels and serums can't be returned.
• Orders placed with a special discount code from our support team, and replacement items, can't be returned or refunded.
• Your return may go to a return center in the United States or Canada, so please use the address we send you.